When you book your reservation online, you save the time and hassle of spelling addresses and double checking information with the person on the other side of the phone. What's more, you may qualify for special discounts available to customers who book their reservations online. Enjoy the convenience and peace of mind of having your reservation completed in advance by visiting our reservations web site today.
Please be adviced: If you book a reservation with us, this does not mean a van will be waiting for you at the curb when you arrive. Due to security considerations, airports do not allow our drivers to stand lined up at the curb waiting for individual travelers. However, we do have vans waiting near by the airport. The moment you have your luggage and inform our staff you are ready to go, you will be entered into our system, quickly matched with others going in your direction, and a van will be sent to pick you up promptly.
Registering as a member with us will ensure we've got important information including frequently used addresses and destinations; making future reservations with us quicker and easier. You'll also be able to view previous reservations, cancel your reservation online, or view the details of your reservation.
Yes you do need to register with Maryland Shuttle.com to make a reservation; however, registering with our website allows you to store information in your profile meaning that in the future your information will be pre-filled, saving you time. You also must be registered to change or cancel an existing reservation online.
It is easy. Just click on the link on our welcome page and follow the instructions.
If you forget your password, please click on this link to reset it. We will send you a temporary password to your registered email address and instructions on how to modify your password.
Maryland Shuttle understand your travel plans may change. With that in mind, we provide you with a very simple cancellation policy: regardless of whether you made your reservation online or via our phone number (301) 222-2222, just give us 6 hours notice prior to your pickup time and we will give you a full refund. Refunds normally show up on your credit card account within 2 to 7 business days.
Unfortunately, Maryland Shuttle cannot refund payment if cancelled with less than 6 hours notice prior to pickup time or in the event of a no-show.
Click on the following link to cancel a reservation.
Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important priorities. Any information regarding your credit card that shared with our system during the reservation process is SSL encrypted. This can be verified by several methods:
When you are booking your reservation you will arrive to the payment page which is using a SSL Encryption. You will notice a padlock in the status bar area of your browser when viewing this encrypted page. You can double click this padlock to view information regarding our security certificate.
If you still do not wish to exchange personal information over the Internet, please call our our office to speak directly to a customer service agent. We will be happy to assist you with anything within our reach, please feel free to give us a call at (301) 222 - 2222
Our luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our offices for special instructions.
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